Tenancy Support Team Leader

Job description

Are you a dynamic leader with a passion for making a difference in people’s lives? Do you have the skills to inspire a team and the vision to drive growth in a meaningful, community-focused charity? If so, we want to hear from you!

About us

Accommodation Concern is a leading charity committed to tackling homelessness and poverty across North Northamptonshire. We provide life-changing support services that empower individuals and families to achieve independence and stability.

About the Role

As a Tenancy Support Team Leader, you will:

• Provide inspirational leadership to the Tenancy Support team, fostering a culture of empowerment, innovation, and high performance
• Manage the day-to-day delivery of our Supported Accommodation and tenancy services, ensuring a trauma-informed and person-centred approach
• Lead on service growth and the development of sustainable tenancies, promoting community integration and independence for our clients
• Support staff through supervision, coaching, and professional development while creating a positive and resilient team culture
• Collaborate with stakeholders and agencies to drive strategic goals, develop partnerships, and enhance service delivery
• Carry a small caseload, delivering intensive support to clients with complex needs

What We’re Looking For

We’re seeking a strong, adaptable leader with:

• Proven experience managing teams and delivering results under pressure
• A deep understanding of complex needs, including mental health, substance misuse, and homelessness
• Knowledge of the Housing First model and a commitment to its principles
• Exceptional relationship-building, problem-solving, and decision-making skills
• The ability to inspire and lead through change, fostering a culture of continuous improvement
• A flexible, resilient, and proactive approach, with a sense of humour and a commitment to learning

Essential Requirements

• GCSEs or equivalent in English and Maths
• Full driving license and access to a vehicle
• Relevant IT skills and experience with case management systems
• Experience of supporting people with complex needs (Drug, Alcohol & Mental health)
• Proven ability to lead teams through change, maintain motivation, and deliver results under pressure

What We Offer

• A chance to make a real impact in the lives of those experiencing homelessness
• Opportunities for professional growth and leadership development
• A supportive and inclusive workplace culture

Join us in creating a brighter future for the community. Apply today to lead our dedicated team in transforming lives across North Northamptonshire!

How to Apply

To apply for this role, please complete an application form and send to HR@a-c.org.uk. CV’s without an application form, will not be accepted.

Interviews will take place as soon as a suitable application is received. We have the right to withdraw this advert prior to the closing date if we find a suitable candidate. Join us in creating a positive impact on the lives of those who need it most. We look forward to hearing from you!

Note to Recruitment Agencies:

We kindly request that recruitment agencies refrain from contacting us regarding this vacancy. We are managing the recruitment process in-house and do not wish to receive unsolicited assistance. Thank you for your understanding.