Office: 01536 416560 Email: help@a-c.org.uk

Contact us

Please feel free to contact us and ask for advice. All our staff and advisors are very knowledgeable and if we cannot help you ourselves, we will do our best to tell you who else may be able to. As part of our commitment to Kettering Future Partnership we will offer a ‘warm handover’ where we, with your consent, contact the agency on your behalf and ask them to contact you directly; saving you the time of multiple calls that often send you round in circles.

If you have a housing or benefit enquiry there is no need to call first. Just come to one of our drop in clinics and we will provide the support and assistance you require.

Our office is on the pedestrianised part of Meadow Road that links to the High Street. There is no parking by the office but there are several car parks nearby and free on street parking in Meadow Road for 1 hour.

If you approach from the High Street we are on the road that runs between McDonalds and Peacocks.

If you are coming to a drop-in session:

When arriving at the drop-in, everyone is seen by our Triage Worker who will ensure we have accurate contact details etc. This will ensure you are set up on our computer system so that when you see the advisor you can make the best use of your time with them.

Drop-in Appointments with the advisors are 10-15 minutes to ensure that everyone who wants to can be supported.

Not everyone triaged will need to see an advisor that day as there are some issues that our Triage worker can resolve themselves. They may identify that you need to see another member of the team and if they advise that your issue requires a longer appointment, they can book one for you with an advisor for an agreed date and time.

If you are coming to a pre-booked appointment:

Please arrive in good time for your appointment and bring any necessary paperwork with you. This could include letters, forms, evidence for income/expenditure, previous addresses etc.

Pre booked appointments are booked for a maximum of 1 hour but will be for the amount of time the advisor feels your situation requires.

If you become aware you will be late please let us know so we don’t offer your appointment to someone else.

Emergency Appointments

In certain situations, we may offer an emergency appointment, around the commitments of the team.

HQ address

Accommodation Concern
1 Meadow Road
Kettering
Northamptonshire
NN16 8TL

Telephone

Office: 01536 416560

Email

help@a-c.org.uk

Opening hours

Drop in
Monday - Thursday
Doors open 09.45am
10.00am - 12.30pm
Appointments
Monday - Thursday 14.00pm - 16.00pm
Emergencies
Friday 09.00am - 17.00pm

Out of office information

The office is open to the public to come to the office at the times stated.

We are open for phone calls from 9.00am to 5.00pm Monday to Friday.

We aim to respond to all phone messages as soon as possible, usually within 24 hours of receipt. Please ensure you leave a contact number for us to call you back.

Emails will be responded to as soon as possible, usually within 24 hours of receipt.

Please arrive in good time for any appointment and bring any necessary paperwork with you. This could include letters, forms, evidence for income/expenditure, previous addresses etc.

When arriving at the drop in everyone is seen by our Triage Worker who will ensure we have accurate contact details etc and ensure you are set up on our computer system so that when you see the advisor you can make the best use of your time with them.

Appointments with the advisors are 10-15 minutes during Drop-ins to ensure that everyone who wants to can be supported.

Not everyone triaged will need to see an advisor that day as there are some issues that our Triage worker can resolve themselves. They may identify you need to see another member of the team or they advise that your issue requires a longer appointment so can book one for you with advisor for an agreed date and time.

Parking information

Parking price information:

View information

 

Wadcroft Car Park
Commercial Rd
Kettering
NN16 8TH

View directions

 

Commercial Road Car Park
Commercial Road
23 Commercial Rd
Kettering
NN16 8DQ

View directions

Rail information

The nearest train station is Kettering Station, a 10 minute walk to the office.

View information

Looking for help? Contact us now