Support Service: Tenancy Engagement Worker

Job description

Are you looking for a challenging and rewarding role where no two days are the same? We’re seeking an enthusiastic Tenancy Support Worker to join our team. This is a vital role working with vulnerable individuals who have experienced trauma, helping them move toward independent living while maintaining professional boundaries.

What You'll Be Doing: A Day in the Life

As a Tenancy Support Worker, your day will be varied, dynamic, and impactful. Here’s a glimpse of what you might do:

• Morning Tasks:
  • Conduct one-on-one key work sessions using tools like Outcome Star and WEMWBS to assess and support residents’ wellbeing.
  • Guide residents through practical courses on budgeting, understanding benefits, and landlord responsibilities.

• Midday Activities:
  • Assist new residents in settling into supported accommodation by completing paperwork, explaining house rules, and creating a welcoming environment.
  • Signpost residents to relevant local services, from healthcare appointments to community resources, fostering their independence.

• Afternoon Duties:
  • Conduct risk assessments, ensure health and safety compliance, and handle safeguarding concerns, liaising with external agencies when required.
  • Provide advice and mediation for residents, using a firm but fair approach to build strong, professional relationships.

• Ongoing Support:
  • Motivate residents to manage personal responsibilities, like paying weekly personal charges, and coach them on maintaining their tenancy.
  • Encourage proactive steps towards independence while addressing any barriers they may face.
  • Help residents set up direct debits and complete grant applications to secure financial stability.

Qualities and Skills We’re Looking For

To excel in this role, you’ll need:

• Personal Qualities: Resilience, empathy, confidence, and a natural ability to stay calm under pressure.
• Professional Skills: Strong organisational abilities, attention to detail, excellent communication, and problem-solving skills.
• Attitude: A flexible, open-minded, and motivated team player who is eager to support others while maintaining professional boundaries.
• Practical Requirements:
  • Full driving license (essential).
  • Knowledge of local services (advantageous).

Why Join Us?

• Impact: Be part of a team that transforms lives by empowering residents to overcome challenges and gain independence.
• Team Support: Work with a collaborative, supportive team where your efforts are valued.
• Growth Opportunities: Expand your skills in areas like safeguarding, mediation, and tenancy management.

What We Offer

• A full-time role with competitive benefits.
• Opportunities for training and development to grow your career.
• A chance to work on the road and not be tied to an office, helping residents across different locations.

If you’re resilient, proactive, and ready for a challenge, we’d love to hear from you. This role is perfect for someone who thrives on unpredictability, has a problem-solving mindset, and wants to make a real difference.

To apply for this role, please complete an application form and send to HR@a-c.org.uk. CV’s without an application form, will not be accepted.

Interviews will take place as soon as a suitable application is received. We have the right to withdraw this advert prior to the closing date if we find a suitable candidate.