Support Service: Tenancy Engagement Worker

Job description

We are seeking a highly motivated and customer-oriented Tenancy Engagement Worker to join our team.

Do you have a passion for empowering individuals with complex needs? We are looking for a Tenancy Engagement Worker to join our dedicated team. This is an opportunity to make a significant difference, helping individuals to maintain their tenancy, in the future and achieve greater independence.

This is a multifaceted role supporting people with underlying, multiple and / or complex needs facing multiple exclusion (substance abuse / addiction / mental health issues / disability / family breakdown / criminal justice system) to be able to sustain their tenancy, prevent evictions and identify housing solutions for those who find themselves homeless or vulnerably housed.

About the Role

As a Tenancy Engagement Worker, you will:

• Provide person-centered, trauma-informed support to clients with complex needs, including substance abuse, mental health issues, and histories with the criminal justice system.
• Work closely with clients in supported accommodation to foster sustainable, independent living.
• Conduct regular keywork sessions, maintaining up-to-date electronic records, and liaising with external agencies to coordinate comprehensive support.
• Develop and review individual support plans, ensuring progress is monitored and goals are met.

Key Responsibilities

• Deliver intensive, wrap-around support through a strengths-based approach.
• Maintain accurate case management records and perform assessments for client eligibility.
• Liaise with Adult Social Care, Criminal Justice, Health services, and training agencies to maximise outcomes for clients.
• Conduct risk assessments and follow lone working procedures to ensure personal safety.
• Encourage residents to develop routines and life skills, empowering them to maintain tenancy responsibilities and eventually transition to permanent housing.

About You

To excel in this role, you should have:

• GCSE-level qualifications or equivalent in English and Maths, with strong IT skills.
• Experience supporting individuals with complex needs and a creative approach to engagement.
• A thorough understanding of the Housing First model and the interplay between mental health, substance abuse, and offending behaviors.
• Excellent communication and relationship-building skills, with empathy, resilience, and a commitment to advocacy.
• A valid driving license and access to a car for client visits across Northamptonshire.

Why Join Us?

This role offers a meaningful, hands-on opportunity to support individuals in a dynamic work environment. We provide:

• 23 days of annual leave plus statutory bank holidays.
• A supportive team culture and ongoing training to support your professional development.

Make a real difference in people’s lives by helping them build sustainable tenancies and connect to their community. Apply today to join our team as a Tenancy Engagement Worker!

Please note, this is not a role where you will be providing personal care to people, or supporting people with care needs to access the community.

To apply for this role, please complete an application form and send to HR@a-c.org.uk. CV’s without an application form, will not be accepted.

Interviews will take place as soon as a suitable application is received. We have the right to withdraw this advert prior to the closing date if we find a suitable candidate.