Senior Tenancy Support Worker

Job description

We are looking for a compassionate and dedicated Senior Tenancy Support Worker to join our team, overseeing the delivery of our Supported Accommodation service. In this role, you will play a crucial part in helping individuals build the skills required to sustain their own tenancy, foster independence, and connecting them with community resources.

Key Responsibilities:

• Manage a team of Tenancy Support Workers (TSWs), providing guidance, support, and case management to ensure a high-quality, person-centered support service.
• Coordinate the Supported Accommodation placements and conduct comprehensive risk assessments.
• Work closely with clients, assisting them with tenancy-related matters, financial management, and access to services.
• Liaise with external agencies to deliver well-rounded support for clients with complex needs, including mental health challenges.
• Contribute to service compliance, ensuring adherence to policies, health and safety standards, and landlord responsibilities.

What We're Looking For:

• Experience in supported accommodation or related services and managing or supervising staff.
• Strong understanding of complex issues like mental health, substance misuse, and housing support.
• Excellent communication, crisis intervention, and de-escalation skills.
• Adaptability, patience, and the ability to work calmly under pressure.
• Proficiency in using case management systems and Microsoft Office.

Why Join Us?

This is an opportunity to lead a passionate team and make a meaningful difference in people’s lives. We value integrity, inclusivity, and professional growth. You’ll work in a supportive environment that encourages collaboration and continuous professional development.

To apply for this role, please complete an application form and send to HR@a-c.org.uk. CV’s without an application form, will not be accepted.

Interviews will take place as soon as a suitable application is received. We have the right to withdraw this advert prior to the closing date if we find a suitable candidate.